Privacy Policy

1. Introduction

Toyhouse (Pvt) Ltd ("Toyhouse.lk", "we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.toyhouse.lk or make a purchase from us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

3. How We Use Your Information

• •Process and fulfill your orders, including sending order confirmations and delivery updates
• •Respond to your inquiries and provide customer support
• •Send promotional emails and newsletters (only with your consent; you may unsubscribe at any time)
• •Improve our website, product offerings, and customer experience
• •Detect and prevent fraud or unauthorized access
• •Comply with legal obligations under the laws of Sri Lanka

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

• •Delivery partners and courier services to fulfill your orders
• •Payment gateway providers for secure transaction processing
• •IT and analytics service providers who assist in operating our website (under confidentiality agreements)
• •Law enforcement or regulatory bodies when required by law

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can control cookie settings through your browser at any time. Note that disabling cookies may affect some features of our website.

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Order records are typically retained for 7 years in accordance with Sri Lankan tax and commercial regulations.

8. Your Rights

You have the right to:

• •Access the personal information we hold about you
• •Request correction of inaccurate or incomplete data
• •Request deletion of your personal data (subject to legal obligations)
• •Opt out of marketing communications at any time
• •Lodge a complaint with the relevant regulatory authority in Sri Lanka

9. Children's Privacy

Our website is intended for use by adults making purchases for children. We do not knowingly collect personal information from children under the age of 18. If you believe a child has provided us with personal data without parental consent, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: